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Employee Assistance Programs can be Underutilized

employee assistance programs

2 minute read

Financial woes. Legal advice needed. Daycare crisis. Aging parents. Mental health issues. There’s a lot of concerns that can weigh on you while you’re at work. And employers are starting to recognize that workplace performance and productivity can fall into a decline when employees are not at their best. That’s why employee assistance programs (EAPs) have always been an integral part of an employer’s benefit package.

But many EAPs are underutilized. Employees may not understand what the program is all about and the variety of services/resources that are offered. There’s also the stigma out there that asking for help is a sign of weakness. That alone can deter some from getting the help they need.

Here are three items you may want to mention when promoting your employee assistance program:

  • Don’t just discuss your EAP at open enrollment. Send communications out several times during the year. Let employees know what kind of services your EAP offers. Some may have the false notion that it’s only used for when people are in crisis. An EAP can provide information, tools, and support services including legal and financial advice, health coaching, child or elder care support, professional counseling, workplace challenges, stress and mental health issues, family and relationships, and more.

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  • Help is available 24/7 at your fingertips. It’s as easy as calling a number to schedule an appointment or downloading the vendor’s EAP app on a mobile phone. If your employee is not keen on talking to someone face-to-face, they may be able to talk to a counselor via video, online chat, or text messaging.
  • Employers are not notified if the employee chooses to use the EAP. And conversations with therapists are completely confidential.

Offering an employee assistance program shows employees that you care about their physical, emotional, social, financial, and mental well-being. An EAP can improve and add value to their lives by giving them the ability to reach out when they need help or support the most.

For more information on employee assistance programs, contact your NIS Representative.

Source: https://www.shrm.org/ResourcesAndTools/hr-topics/benefits/Pages/under-used-EAPs-are-a-missed-opportunity.aspx

 

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Lacey Mitchell

Lacey Mitchell

After 10 years of award-winning work in sales, customer service, and marketing, Lacey was looking for a place where her background, experience, and skills could flourish and grow. From the first interview with National Insurance Services, Lacey knew she had found the right fit and was impressed with the company’s ethics, knowledge, leadership, and expertise. As an Account Representative, Lacey specializes in life and long-term disability insurance, onboarding new customers, answering employees’ questions, implementing a service schedule, and relaying information between clients and carriers. She works with schools, cities, and counties to make sure every aspect of their benefit needs are given the care they deserve. Lacey has a Group Benefits Disability Specialist designation (GBDS) and is a Certified Patient Protections and Affordable Care Act Professional (NAHU). As an Account Representative, Lacey specializes in Life and Long-Term Disability Insurance, onboarding new customers, answering employees’ questions, implementing a service schedule, and relaying information between clients and carriers. She works with schools, cities, and counties to make sure every aspect of their benefit needs are given the care they deserve.