--- title: Survey Reveals Issues Navigating Health Insurance description: Many insured adults feel good about their health insurance but have experienced at least one problem using their coverage in the past year, according to a image: https://blog.nisbenefits.com/hubfs/blog-headers/survey-health-ins-b.jpg --- ![Survey Reveals Issues Navigating Health Insurance](https://blog.nisbenefits.com/hubfs/blog-headers/survey-health-ins-b.jpg) # Survey Reveals Issues Navigating Health Insurance - Home - [Employee Benefit News for School, City and County Employers](https://blog.nisbenefits.com) - Survey Reveals Issues Navigating Health Insurance [ Erin Woulfe ](https://blog.nisbenefits.com/author/erin-woulfe) 06/29/2023 [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions), [ Legislative News](https://blog.nisbenefits.com/topic/aca-other-legislative-news) [0 Comments ](https://blog.nisbenefits.com/survey-navigating-health-insurance#postComment) 1 Minutes *1.5 minute read* According to a recent [survey](https://www.kff.org/private-insurance/poll-finding/kff-survey-of-consumer-experiences-with-health-insurance/) from the Kaiser Family Foundation (KFF), 81% of insured adults feel excellent or good about their health insurance. However, 58% reported having at least one issue with their insurance including denied claims, trouble finding in-network providers, and delays or denials of care due to preauthorization. ## **Some Key Findings** - Adults with worse physical or mental health were more likely to report having problems with their health insurance. Seventy-four percent of individuals who received mental health treatment in the past year reported a problem. - Many adults did not receive needed mental health services or medication. Forty percent skipped or delayed care in the past due to costs. - Over 36% of insured adults struggled to understand their health insurance. Ninety percent of adults support policies to make insurance simpler to understand – including easier-to-read explanation of benefits, advanced notice of whether care is covered and out-of-pocket costs, disclosures of claim denial rates, and assistance to avoid or resolved insurance problems.   ## **Employer Takeaway** Employees value having health care coverage, but many have issues when trying to use it. Those with poorer health, higher utilizers of care, and individuals who receive mental health care tend to have more problems. Employers are uniquely positioned to help employees understand and effectively use their health plans. A better understanding may help employees increase their health care literacy and improve their health and well-being. Download the [bulletin](https://blog.nisbenefits.com/hubfs/blog-supporting-docs/bulletin-health-ins-survey.pdf) for more details. [![New Call-to-action](https://no-cache.hubspot.com/cta/default/3325505/7d4cc476-ff48-46c5-929f-09612179e77f.png)](https://cta-redirect.hubspot.com/cta/redirect/3325505/7d4cc476-ff48-46c5-929f-09612179e77f) --- #### Tag: [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions) [ Legislative News](https://blog.nisbenefits.com/topic/aca-other-legislative-news) #### Share: - [Follow us on Facebook ](http://www.facebook.com/share.php?u=https://blog.nisbenefits.com/survey-navigating-health-insurance) - [Follow us on Twitter ](https://twitter.com/intent/tweet?url=https://blog.nisbenefits.com/survey-navigating-health-insurance&text=Survey%20Reveals%20Issues%20Navigating%20Health%20Insurance) - [Follow us on Linkedin ](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.nisbenefits.com/survey-navigating-health-insurance) - [Follow us on Pinterest ](http://pinterest.com/pin/create/button/?url=https://blog.nisbenefits.com/survey-navigating-health-insurance&text=Survey%20Reveals%20Issues%20Navigating%20Health%20Insurancedescription=1.5%20minute%20read%20According%20to%20a%20recent%20survey%20from%20the%20Kaiser%20Family%20Foundation%20(KFF),%2081%%20of%20insured%20adults%20feel%20excellent%20or%20good%20about%20their%20health[...]&media=https://info.nisbenefits.com/hubfs/blog-headers/survey-health-ins-b.jpg) --- [ #### Some Americans Skipping, Delaying, or Reducing Their Medications ##### Previous Post ](https://blog.nisbenefits.com/americans-skipping-delaying-reducing-medications) [#### New EEOC Posters Effective June 27, 2023 ##### Next Post ](https://blog.nisbenefits.com/new-eeoc-posters-effective-june-27-2023) ### Leave a Reply This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ### Category - [Legislative News (1149)](https://blog.nisbenefits.com/topic/aca-other-legislative-news) - [Health Insurance Solutions (504)](https://blog.nisbenefits.com/topic/health-insurance-solutions) - [COVID-19 (209)](https://blog.nisbenefits.com/topic/covid-19) - [Ancillary Benefits (175)](https://blog.nisbenefits.com/topic/ancillary-benefits) - [Mental Health (122)](https://blog.nisbenefits.com/topic/mental-health) ### Popular Posts [ Steve Smith ](https://blog.nisbenefits.com/author/steve-smith) 02/16/2024 [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions) [ Understanding Embedded vs. Nonembedded Deductibles ](https://blog.nisbenefits.com/understanding-embedded-nonembedded-deductibles) [ Erin Woulfe ](https://blog.nisbenefits.com/author/erin-woulfe) 02/09/2026 [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions), [ Legislative News](https://blog.nisbenefits.com/topic/aca-other-legislative-news) [ IRS Releases 2027 Health Plan Cost-sharing Limits ](https://blog.nisbenefits.com/2027-health-plan-cost-sharing-limits) [ Valerie Ortiz ](https://blog.nisbenefits.com/author/valerie-ortiz) 02/17/2026 [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions), [ The Administrator's Corner](https://blog.nisbenefits.com/topic/the-administrators-corner) [ 4 Employee Wellness Trends You Can’t Ignore in 2026 ](https://blog.nisbenefits.com/2026-employee-wellness-trends) [ Dina Lubben ](https://blog.nisbenefits.com/author/dina-lubben) 11/14/2025 [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions), [ Legislative News](https://blog.nisbenefits.com/topic/aca-other-legislative-news) [ Trump Administration Unveils Plan to Make GLP-1 Drugs Affordable ](https://blog.nisbenefits.com/trump-administration-plan-glp1-drugs-affordable) --- ## Related Posts [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions), [ Legislative News](https://blog.nisbenefits.com/topic/aca-other-legislative-news), [ The Administrator's Corner](https://blog.nisbenefits.com/topic/the-administrators-corner) [ Valerie Ortiz ](https://blog.nisbenefits.com/author/valerie-ortiz) 07 July, 2026 #### [New CMS Report: Healthcare Spending Trends Through 2034](https://blog.nisbenefits.com/healthcare-spending-trends-through-2034) New projections from the U.S. Centers for Medicare and Medicaid Services (CMS) Office of the… [Read More](https://blog.nisbenefits.com/healthcare-spending-trends-through-2034) [ Legislative News](https://blog.nisbenefits.com/topic/aca-other-legislative-news), [ The Administrator's Corner](https://blog.nisbenefits.com/topic/the-administrators-corner), [ Mental Health](https://blog.nisbenefits.com/topic/mental-health) [ Steve Smith ](https://blog.nisbenefits.com/author/steve-smith) 06 July, 2026 #### [New HHS Rule Expands Catastrophic Coverage Access](https://blog.nisbenefits.com/new-hhs-rule-expands-catastrophic-coverage-access) The U.S. Department of Health and Human Services’ (HHS) Notice of Benefit and Payment Parameters… [Read More](https://blog.nisbenefits.com/new-hhs-rule-expands-catastrophic-coverage-access) [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions), [ Legislative News](https://blog.nisbenefits.com/topic/aca-other-legislative-news) [ Mari Wagner ](https://blog.nisbenefits.com/author/mari-wagner) 25 June, 2026 #### [Federal Court Blocks Key ACA Exchange Restrictions](https://blog.nisbenefits.com/federal-court-blocks-key-aca-exchange-restrictions) A recent federal court ruling blocked stricter ACA Marketplace eligibility and enrollment… [Read More](https://blog.nisbenefits.com/federal-court-blocks-key-aca-exchange-restrictions)