--- title: Report Shows Employees Lack Essential Health Care Knowledge description: Investing in employees’ benefits education can reduce health care costs for employers and employees and increase employee satisfaction and engagement. image: https://blog.nisbenefits.com/hubfs/health-literacy-b.jpg --- ![Report Shows Employees Lack Essential Health Care Knowledge](https://blog.nisbenefits.com/hubfs/health-literacy-b.jpg) # Report Shows Employees Lack Essential Health Care Knowledge - Home - [Employee Benefit News for School, City and County Employers](https://blog.nisbenefits.com) - Report Shows Employees Lack Essential Health Care Knowledge [ Adam Kuck ](https://blog.nisbenefits.com/author/adam-kuck) 08/11/2023 [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions), [ Legislative News](https://blog.nisbenefits.com/topic/aca-other-legislative-news) [0 Comments ](https://blog.nisbenefits.com/report-employees-lack-health-care-knowledge#postComment) 1 Minutes *1.5 minute read* Fewer employees understand how their health care plans work this year than last year, according to the 2023 Healthcare Literacy Report. This confidence is directly linked to overall satisfaction. Ninety percent of employees who were extremely confident in their understanding their plan reported high levels of satisfaction, while only 13-14% of employees with less confidence felt the same. By investing in comprehensive benefits education, employers can reduce healthcare costs and enhance employee satisfaction. ## **Survey Results** Of more than 1,000 U.S. workers surveyed: - 35% taught themselves about insurance terms and processes by going online and reading other materials - 46% reached out to family and friends for benefits information - 27% said they received information from their Human Resources Department Knowledge gaps were greatest in the education, retail, and manufacturing industries. Also, generations with more work experience, had a greater understanding of benefits. On average, 80% of baby boomers reported knowing key health care terms (deductible, premium, and copay) compared to 76% of Gen X, 68% of Millennials, and 60% of Gen Z.   ## **Employer Takeaway** Employers play an important role in helping employees understand and select their health care benefits. But only 68% of employees found online resources helpful, and less than half found emails helpful compared to one-on-one conversations. Group or one-on-one sessions with Human Resources experts can greatly improve employees' health literacy and increase the likelihood of them supplementing employer-sponsored plan with voluntary or buy-up coverage. Also, employees are more likely to review and add coverage when they are required to reenroll annually. Employers should educate employees on reviewing coverage, comparing costs, and checking bills for inaccuracies to increase confidence and satisfaction. Download the [bulletin](https://blog.nisbenefits.com/hubfs/blog-supporting-docs/bulletin-report-health-care-literacy-failing.pdf) for more details.   ### Additional Resources [Life and Disability Insurance Glossary](https://blog.nisbenefits.com/hubfs/resources/a42-life-and-disability-insurance-glossary.pdf) [![New Call-to-action](https://no-cache.hubspot.com/cta/default/3325505/7d4cc476-ff48-46c5-929f-09612179e77f.png)](https://cta-redirect.hubspot.com/cta/redirect/3325505/7d4cc476-ff48-46c5-929f-09612179e77f)   --- #### Tag: [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions) [ Legislative News](https://blog.nisbenefits.com/topic/aca-other-legislative-news) #### Share: - [Follow us on Facebook ](http://www.facebook.com/share.php?u=https://blog.nisbenefits.com/report-employees-lack-health-care-knowledge) - [Follow us on Twitter ](https://twitter.com/intent/tweet?url=https://blog.nisbenefits.com/report-employees-lack-health-care-knowledge&text=Report%20Shows%20Employees%20Lack%20Essential%20Health%20Care%20Knowledge) - [Follow us on Linkedin ](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.nisbenefits.com/report-employees-lack-health-care-knowledge) - [Follow us on Pinterest ](http://pinterest.com/pin/create/button/?url=https://blog.nisbenefits.com/report-employees-lack-health-care-knowledge&text=Report%20Shows%20Employees%20Lack%20Essential%20Health%20Care%20Knowledgedescription=1.5%20minute%20read%20Fewer%20employees%20understand%20how%20their%20health%20care%20plans%20work%20this%20year%20than%20last%20year,%20according%20to%20the%202023%20Healthcare%20Literacy%20Report.%20This[...]&media=https://info.nisbenefits.com/hubfs/health-literacy-b.jpg) --- [ #### New Income-Driven Student Debt Repayment Plan ##### Previous Post ](https://blog.nisbenefits.com/new-income-driven-student-debt-repayment-plan) [#### The Future of Work: Trends Shaping Employee Experience in 2023 ##### Next Post ](https://blog.nisbenefits.com/future-of-work-trends-shaping-employee-experience-2023) ### Leave a Reply This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ### Category - [Legislative News (1149)](https://blog.nisbenefits.com/topic/aca-other-legislative-news) - [Health Insurance Solutions (504)](https://blog.nisbenefits.com/topic/health-insurance-solutions) - [COVID-19 (209)](https://blog.nisbenefits.com/topic/covid-19) - [Ancillary Benefits (175)](https://blog.nisbenefits.com/topic/ancillary-benefits) - [Mental Health (122)](https://blog.nisbenefits.com/topic/mental-health) ### Popular Posts [ Steve Smith ](https://blog.nisbenefits.com/author/steve-smith) 02/16/2024 [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions) [ Understanding Embedded vs. Nonembedded Deductibles ](https://blog.nisbenefits.com/understanding-embedded-nonembedded-deductibles) [ Erin Woulfe ](https://blog.nisbenefits.com/author/erin-woulfe) 02/09/2026 [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions), [ Legislative News](https://blog.nisbenefits.com/topic/aca-other-legislative-news) [ IRS Releases 2027 Health Plan Cost-sharing Limits ](https://blog.nisbenefits.com/2027-health-plan-cost-sharing-limits) [ Valerie Ortiz ](https://blog.nisbenefits.com/author/valerie-ortiz) 02/17/2026 [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions), [ The Administrator's Corner](https://blog.nisbenefits.com/topic/the-administrators-corner) [ 4 Employee Wellness Trends You Can’t Ignore in 2026 ](https://blog.nisbenefits.com/2026-employee-wellness-trends) [ Dina Lubben ](https://blog.nisbenefits.com/author/dina-lubben) 11/14/2025 [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions), [ Legislative News](https://blog.nisbenefits.com/topic/aca-other-legislative-news) [ Trump Administration Unveils Plan to Make GLP-1 Drugs Affordable ](https://blog.nisbenefits.com/trump-administration-plan-glp1-drugs-affordable) --- ## Related Posts [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions), [ Legislative News](https://blog.nisbenefits.com/topic/aca-other-legislative-news), [ The Administrator's Corner](https://blog.nisbenefits.com/topic/the-administrators-corner) [ Valerie Ortiz ](https://blog.nisbenefits.com/author/valerie-ortiz) 07 July, 2026 #### [New CMS Report: Healthcare Spending Trends Through 2034](https://blog.nisbenefits.com/healthcare-spending-trends-through-2034) New projections from the U.S. Centers for Medicare and Medicaid Services (CMS) Office of the… [Read More](https://blog.nisbenefits.com/healthcare-spending-trends-through-2034) [ Legislative News](https://blog.nisbenefits.com/topic/aca-other-legislative-news), [ The Administrator's Corner](https://blog.nisbenefits.com/topic/the-administrators-corner), [ Mental Health](https://blog.nisbenefits.com/topic/mental-health) [ Steve Smith ](https://blog.nisbenefits.com/author/steve-smith) 06 July, 2026 #### [New HHS Rule Expands Catastrophic Coverage Access](https://blog.nisbenefits.com/new-hhs-rule-expands-catastrophic-coverage-access) The U.S. Department of Health and Human Services’ (HHS) Notice of Benefit and Payment Parameters… [Read More](https://blog.nisbenefits.com/new-hhs-rule-expands-catastrophic-coverage-access) [ Health Insurance Solutions](https://blog.nisbenefits.com/topic/health-insurance-solutions), [ Legislative News](https://blog.nisbenefits.com/topic/aca-other-legislative-news) [ Mari Wagner ](https://blog.nisbenefits.com/author/mari-wagner) 25 June, 2026 #### [Federal Court Blocks Key ACA Exchange Restrictions](https://blog.nisbenefits.com/federal-court-blocks-key-aca-exchange-restrictions) A recent federal court ruling blocked stricter ACA Marketplace eligibility and enrollment… [Read More](https://blog.nisbenefits.com/federal-court-blocks-key-aca-exchange-restrictions)