Enrollment issues impacting record number of customers

On Friday the Obama administration announced those who attempted to apply for health insurance coverage through the Healthcare.gov website may need to check again. Customers have reported enrolling and later discovering their personal information never made it to insurers. According to a statement from the administration reported in The New York Times, as many as one quarter of those who enrolled may face problems.

Not only are shoppers who applied in October and November left in the dark about their coverage status without calling insurance companies to double check, those very companies are experiencing problems as well. 

"Even now, [Healthcare.gov] may be sending incomplete or erroneous information to insurers on one out of every 10 people who try to enroll," the administration said, according to the Times.

In addition, Reuters reported as many as 1 in 4 transactions may be erroneous in 36 states utilizing the federal government's insurance exchange portal. Recently, it came to light that the federal government did not tell insurers when customers applied for coverage, referring to them as "orphans" because, although they entered personal information, they were not matched with their insurers. Conversely, in some cases, the website did count the same enrollee more than once when forwarding their information on to their selected insurers.