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Telehealth Utilization Increase 7,000% During Pandemic

telehealth utilization increased

1.5 minute read

A report by FAIR Health finds that telehealth usage grew by more than 7,000% during the first year of the pandemic. In 2020, utilization of traditional health care services dropped, while new models (telehealth) increased dramatically.

Telehealth utilization increased 41,919% from 2015-2020 and national growth was 7,060% from 2019-2020. Use of other places for health care services likely decreased due to pandemic-related restrictions on elective services and many people not seeking in-person care due to the risk of contacting COVID-19.

Mental health services were also a driving force for the increased use of telehealth in the United States. Mental health conditions made up 44% of all claims.

The pandemic has changed health care delivery in the United States and will likely have a long-term effect on how health care services are offered, priced, and utilized.

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This blog is intended to be a compilation of information and resources pulled from federal, state, and local agencies. This is not intended to be legal advice. For up to the minute information and guidance on COVID-19, please follow the guidelines of the Centers for Disease Control and Prevention (CDC) and your local health organizations.

National Insurance Services is not a law firm and no opinion, suggestion, or recommendation of the firm or its employees shall constitute legal advice. Readers are advised to consult with their own attorney for a determination of their legal rights, responsibilities and liabilities, including the interpretation of any statute or regulation, or its application to the readers’ business activities.

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Steve Smith

Steve Smith

Steve Smith, Employee Benefits Consultant for National Insurance Services, has his energy level permanently set at “high.” His maxim is “work hard, play hard.” Steve’s an expert in getting groups of people working together for a higher cause. Minnesota schools, cities, and counties rely on Steve’s unique and creative ideas of engaging employees in their own health and wellness to lower utilization trends. He has 20+ years in the health insurance field doing compliance, cost mitigation, utilization, analytics, wellness plans, and strategic planning. Steve is a licensed insurance agent and holds the designations for Managed Healthcare Professional (The Health Insurance Association of America), Certified Patient Protection and Affordable Care Act Professional (National Association of Health Underwriters), and Group Benefits Disability Specialist (Hartford School of Insurance). He specializes in Employee Benefits Consulting for Minnesota schools, cities, and counties including fully insured, self-insured, and stop-loss plans.